PEP PHARM RESEARCH  (“PEP PHARM RESEARCH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

When you place an order, create an account, contact us, or submit a form, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order and transaction information
• Product information associated with your order
• Information you voluntarily provide through customer-service communications

We only request information reasonably necessary to provide our services and process your requests.

Payment Information

Payments may be processed through third-party payment providers.

PEP PHARM RESEARCH generally does not store complete payment-card numbers or security codes on its own servers. Payment information may be collected and processed directly by the applicable payment processor in accordance with that provider’s privacy and security practices.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic information
• Pages visited
• Referring website
• Date and time of access
• Website interactions
• Diagnostic and security information

This information may be used to operate, secure, maintain, and improve our website.

3. Cookies and Similar Technologies

PEP PHARM RESEARCH may use cookies, pixels, local storage, analytics tools, and similar technologies.

These technologies may help us:

• Keep products in your shopping cart
• Maintain login sessions
• Remember website preferences
• Understand website traffic
• Improve website performance
• Detect fraudulent or suspicious activity
• Analyze website usage

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders or account activity
• Respond to inquiries
• Maintain customer accounts
• Process payments
• Prevent fraud and unauthorized transactions
• Maintain website security
• Improve research products and website experience
• Monitor website performance
• Comply with applicable legal and regulatory requirements
• Enforce our terms, policies, and agreements

We do not use research-product information to provide medical advice or determine medical treatment.

5. Marketing Communications

If you voluntarily subscribe to promotional communications, we may send you information regarding products, services, announcements, or other company updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the applicable communication or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, account notices, and security messages, may still be sent when necessary to provide our services.

6. How We Share Information

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Website hosting providers
• Website and security service providers
• Analytics providers
• Customer-support platforms
• Email and communication providers
• Professional advisors
• Government authorities or law-enforcement agencies when legally required

Service providers may only receive information reasonably necessary to perform their applicable services.

We do not sell customer personal information as a business practice.

7. Payment Processing

When you make a purchase, your payment may be processed by an independent third-party payment service.

Those providers may collect payment information directly and may process your information under their own privacy policies and security standards.

PEP PHARM RESEARCH does not control the privacy practices of independent payment processors.

8. Shipping Information

To fulfill an order, we may provide necessary customer information to shipping or fulfillment providers, including:

• Recipient name
• Shipping address
• Telephone number, where required
• Email address, where required
• Order-related information necessary for fulfillment

Only information reasonably necessary to complete delivery will be shared.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or through our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing our services
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Enforcing agreements
• Meeting legal, tax, accounting, or regulatory obligations

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

PEP PHARM RESEARCH  is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children’s Privacy

Our website and products are not directed toward children.

PEP PHARM RESEARCH does not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Research Product Information

PEP PHARM RESEARCH provides research-oriented products and information for legitimate laboratory and scientific applications.

We do not knowingly request or require customers to provide medical diagnoses, treatment histories, or other unnecessary health information to purchase products.

Products available through the website are intended for research and laboratory use only and are not represented as products for human or veterinary treatment.

14. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your information is used
• Opt out of certain marketing communications
• Exercise other rights provided by applicable privacy laws

Requests may be subject to applicable legal exceptions and verification requirements.

To submit a privacy request, contact us using the information below.

15. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights concerning your personal information.

Depending on the circumstances, these rights may include rights to access, correct, delete, or obtain information concerning the collection and use of personal information.

PEP PHARM RESEARCH  does not discriminate against customers for exercising privacy rights available to them under applicable law.

If you wish to submit a privacy request, contact:

Email: info@peppharm.com

16. International Visitors

If you access our website from outside the United States, your information may be processed or stored in countries where our service providers operate.

Privacy protections in those jurisdictions may differ from those in your country of residence.

By using the website, you acknowledge that information may be processed in accordance with applicable law and the practices described in this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:
Email: info@peppharm.com